Cookies and Privacy

At Nucleus, we’re committed to protecting our platform’s security and privacy so your church and congregation can enjoy 
using Nucleus and take more next steps together. 

Note: What follows is a brief summary of our approach to tracking, cookies, and related matters. To read our full Privacy Policy, Terms of Service, and other legal agreements, please click here.

There are 2 main areas of Nucleus that you might use, and here is how we like to handle data privacy in these areas.

1. Your Church’s Website (and Next Steps Launcher)
2. The Nucleus Dashboard (including the “My Nucleus” area)

First, your Church Website

This includes basic informational webpages, Sermon Hub pages and content, as well as things in the Next Steps Launcher like Flows, Info Cards, and features like the Prayer Hub that churches may use.

By default, on your church’s website, sermon hub, and in the launcher, we (as Nucleus) do not employ any tracking or behavioral metrics, or cookies that contain or reveal personally identifiable information. We feel this is the best approach, as it means what you do and how you interact with your church isn’t being mined for data and information by your church or by us as Nucleus.

Churches who use Nucleus for their website and other features however, can choose to implement things like Google Analytics, or other tracking mechanisms via custom code on the website portion, or through other methods of tracking links and clicks that are outside of our control as Nucleus. If you have concerns about how your church might be tracking behavior or analytics on their website, you should contact them directly.

Additionally, if you create a Nucleus account or interact and share information with your church through any part of their website, it may become available to us at Nucleus via our database systems and platform services. In some cases, like with donations or payments, if you financially transact with a church, your information will be shared with 3rd party data and payment processors to ensure compliance with regulatory requirements, etc. Any data you share that we or third-party providers have access to will be treated in accordance with our privacy policy and terms of service. 

In short, we only access or use your information if we need it to provide service or support, and in general will always seek to protect the privacy of your information, and have built many security measures and features into our platform to do our best to protect your information by default (such as not having any tracking mechanisms on your church website by default, never sending out prayer request details over email, and never making prayer requests publicly accessible to search engines like a lot of other prayer platforms out there do). These things and more are designed and built intentionally by Nucleus to try and protect your personal data and information.

That being said, we do not have any control over how your church handles or shares your data inside or outside of Nucleus. If you have concerns about how the data you submit is then handled by your church, you can always contact them directly to ask.

The Nucleus Dashboard

This includes the administrative dashboard pages and applications, as well as the “My Nucleus/My Stuff” areas of Nucleus available to general congregants or anyone with a Nucleus account.

Accessing the Nucleus dashboard requires creating a Nucleus account. When you sign up and create a Nucleus account, you are agreeing to our Terms of Service and our Privacy Policy. If you don’t agree with those legal policies, you should not use our services.

Inside of the Nucleus Dashboard, we may track behavioral analytics, errors you encounter, may set login tokens on your device so you don’t have to login every time, and take other actions to better understand how church staff and others use our products so we can improve them, fix bugs, and generally provide a quality service, improvements, and new features. In some cases, this may involve third-party data processors which are listed in our legal documentation for your reference. 

Even in these areas, we treat your personal information and data with the respect we’d like ours to be treated, and do our best to safeguard your data from prying eyes.

Hopefully this helps you understand a bit better how we approach data and privacy here at Nucleus. 

And again just for clarity, this is a brief and non-binding colloquial summary of our approach to data and privacy. For the most up-to-date and full legal terms, conditions, and privacy practices, please review the latest version of our legal documents. You can always find those at www.nucleus.church/legal