Why do I see a deposit in my bank account but not in my Transfers Panel?

If you've ever noticed a deposit in your bank account from Nucleus Giving that's not yet recorded in your Transfers Panel, don't fret! You'll likely see the record in less than 12 hours.

Reading and retrieving data (such as funding events) from our card processor.

A funding event is an exchange of funds between our card processor and your church’s bank account. It could be a deposit, or a withdrawal (in the event of a refund, for example).

Nucleus Giving polls for new funding events every hour between 12am and 4am EST, and then again every hour between 9am and 1pm EST. This means that if our card processor has released money into your account, we will make a record of it in your Transfers Panel between those times.

Once funds have left our card processor's hands, Nucleus Giving can no longer track those funds, as we do not have direct access / permission to view your church's bank account. This means that we can track when money has been released to your bank account, but that doesn't necessarily mean it's been deposited in your bank account yet. This means that the date you receive money could potentially be different than the date on the Transfer in your Dashboard.

In short, you should see your Transfers Panel and your bank account match up within 24 hours.

Usually, it takes a day for your bank to receive and deposit that money into your account, and so most times you will always see the Transfer in your Dashboard before the funds appear in your bank account.

However, sometimes your bank may receive that money before Nucleus Giving has polled for the new funding event.

If you see a deposit in your bank account that you don't see in your Transfers Panel, simply wait until the next polling timeframe (either 12am-4am EST or 9am-1pm EST). At that point, you should see the Transfer appear in your Transfers Panel.