Change The Account Singer

The Account Signer only pertains to the Processing Account for Nucleus Giving and Payments, so if you're not subscribed to either of those products, you won't have someone assigned as the Account Signer.

The Account Signer has legal signing responsibilities for the Processing Account. If you need to change the deposit bank account on file, if you need to change your church's legal name, the physical address, etc., our Support Team will send an electronic document to the Account Signer to sign and send back to us to have those changes made in our card processor's system.

Sometimes, the current Account Signer on file moves on or needs to step down from their position. Follow the instructions below to update the Account Signer.

How do you change the Account Signer?

To change the Account Signer:

1. Send us a message to hello@nucleus.church and request that we update the current Account Signer.

Note:

• Please ensure that the current Account Signer or Account Owner sends us this message.
• Please include who the new Account Signer's name and email address.

2. We will send an electronic document to the current Account Signer to relinquish their responsibilities.

3. Once they complete their portion of the document, it will be sent to the new Account Signer's email for them to complete.

4. Once they complete their portion of the document, it will be sent back to the Nucleus Support Team. We will submit it to our card processor for them to review and update the information in their system.