Difference Between Account Owner & Account Signer

Who is the Account Owner?

The Account Owner originally is the person who created your Nucleus 2 Church Account. This person has all the same admin permissions as a Level 2 Admin, except they hold the title of Account Owner and might receive communication from the Nucleus Support Team from time to time, rather than a Level 2 Admin.

Who is the Account Signer?

The Account Signer only pertains to the Processing Account for Nucleus Giving and Payments, so if you're not subscribed to either of those products, you won't have someone assigned as the Account Signer.

The Account Signer has legal signing responsibilities for the Processing Account. If you need to change the deposit bank account on file, if you need to change your church's legal name, the physical address, etc., our Support Team will send an electronic document to the Account Signer to sign and send back to us to have those changes made in our card processor's system.

How do you change the Account Owner?

To change the Account Owner:

1. Add the person replacing you as a Level 2 Admin to all products you're subscribed to. Click here to learn how to add a new admin.

Note:

• Make sure they verify their email address. We cannot switch Account Ownership to someone who has an unverified email address.

2. Send us a message to hello@nucleus.church and request that we swap the current Account Owner with the new one.

Note:

• Please ensure that the current Account Owner sends us this message.

3. Edit any admin permissions on the old Account Owner if needed, including revoking access completely to everything if needed. Click here to learn how to manage an admin's permission levels.

How do you change the Account Signer?

To change the Account Signer:

1. Send us a message to hello@nucleus.church and request that we update the current Account Signer.

Note:

• Please ensure that the current Account Signer or Account Owner sends us this message.
  
• Please include who the new Account Signer's name and email address.

2. We will send an electronic document to the current Account Signer to relinquish their responsibilities.

3. Once they complete their portion of the document, it will be sent to the new Account Signer's email for them to complete.

4. Once they complete their portion of the document, it will be sent back to the Nucleus Support Team. We will submit it to our card processor for them to review and update the information in their system.