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  • Annual Giving Statement Preview Mode

    The third tab of your Statements Panel is the Preview tab. Before issuing your annual giving statements, it's helpful to see a visual representation of what your statements will look like when a

  • View, Search & Download My Giving Records

    On of the best parts of giving to your church through Nucleus Giving is that it's really simple to view and download your giving history. View All Gifts By clicking on the Giving tab, you can see a

  • Why does it take so long for my account to be activated?

    If you're wondering why it may take up to 5-7 business days for US accounts (and possibly even longer for Canadian accounts) to be fully activated, here are some of the activities going on behind the

  • How To Download Transaction Reports

    To download reports of all transactions that have occurred within a specific timeframe, the Transactions Panel in your Giving app is the place to be. Here's an example of what that looks like. How to

  • What Do Canadian Churches Need To Know?

    While Nucleus Giving services Canada 🇨🇦 there are a couple of important details to note: As an American company, all Nucleus Giving subscription prices are in USD. Your church can accept all major

  • How To Print Annual Giving Statements

    Note: While you can generate statements in most browsers, Safari does not support changing print margins, specifically for when attempting to print using windowed envelop formatting. If you would

  • What do I do if my church's information changes?

    If your church changes any of its official information, contact the Nucleus Giving team to let us know! Changes to your information can include: Your DBA (doing business as) name Your legal tax

  • How To Remove An Admin

    Instead of removing an admin's permission levels individually for each product, you can easily revoke an admin's access to your entire Nucleus 2 account. Here's how to do it: 1. In your Church

  • Are givers' entire gifts tax deductible?

    While we can't give tax advice, our perspective is that, just like when someone gives to an organization and decides not to cover the processing fees, and that entire gift is tax deductible, we

  • Why do I see a withdrawal from my bank account? (Canadian Churches)

    Nucleus Giving has partnered with CardConnect, one of the top processors in the world to securely handle all card and bank transfers. While this is true, FirstData (their parent company) handles all

  • Flow Submission Security

    When it comes to personal information, we believe that privacy and security deserve to be prioritized.1. First of all, we don’t sell your information to advertisers. 2. We don’t buy information from

  • Do I receive a receipt each time I donate to my church?

    At the end of each GivingFlow, you'll be prompted to input your email address. After you input your email address and click the arrow pointing to the right, you'll receive a digital receipt in your

  • My Gift Failed. Now What?

    Occasionally, when donating through your church's GivingFlow, you might be met with an error code stating that your donation failed to be processed. This could happen for a number of reasons, so

  • Automated Sequences

    This feature brings evergreen email sequences to Nucleus that are all based on time delays from when a subscriber joins your campaign. So now, you can create a sequence (say, as a follow-up to those

  • What payment methods can I use?

    Making a gift to your church through Nucleus Giving is incredibly simple. You can use any credit or debit card, yes, even AMEX or can securely log in to your bank account. Learn more about how to

  • Payment Transaction Reports

    You can view the transaction records for payments made through your Flows by visiting Flows in your Dashboard. Then choose the Transactions tab. Alternatively, if you would like to see a master list

  • Request a Refund

    Should you find yourself in a situation where you need to request a refund for a donation you made (perhaps you forgot to deactivate a scheduled gift, or entered an incorrect amount), reach out to

  • Auto-Insert Name Data

    In Nucleus Messages, you can insert name data attributes in the Subject line of any email, as well as the email body! 😱🤓👥 This powerful new feature allows you to personalize your emails even

  • People Attributes

    If you're sending out an email campaign, you may want to use information you have about a person to make an email more personal. For instance, instead of starting an email with, "Hey there," you

  • Is my entire gift tax deductible?

    While we can't offer tax advice, our perspective is that the combined amount would be considered tax deductible. In the same way that if you were to donate to an organization and decide not to cover

  • Receipt Look Up Tool Guide

    If one of your congregation members ever gives without being logged into their account, that gift won't show up in their Transactions history. Also, it won't be attached to their account come tax

  • Mark As Confidential

    When you create a Private Inbox, this also allows you to add a Mark As Confidential option to your PrayerFlow. With this option, when someone is sharing their prayer, they can see this option that

  • Why aren't I able to refund a transaction?

    Depending on when the donation was given, it's quite possible you don't yet have the ability to refund the transaction yet. (The Refund Transaction button will be faded out.) This is simply because

  • Payments - Reconciling Deposits (US Only)

    Our processor batch deposits any available funds daily around 8:45pm EST. Here at Nucleus, we call these batch deposits Transfers. You can find your Transfer information (US churches only) by

  • Will Nucleus Giving load with ad blockers?

    If you have an ad blocker, Nucleus Giving will not load on your church's website. If your church has a Give or Donate button, it's possible that this will open up your church's GivingFlow. But to

  • How To Give Again

    Are you in your Nucleus account and want to give another gift to your church? Well, you can! By accessing your My Giving in your personal Nucleus Account, you can easily find a section called

  • Why do I see BluePay, CardConnect, First Data and/or Merchant Bank in my bank account statements?

    Though Nucleus Giving is your online giving platform, Nucleus Giving doesn't actually process and deliver any gifts to your bank account. Our card processor (CardConnect) does all that work. (They're

  • Customize Email Receipt

    The Receipt Email will be seen by someone after they submit a prayer request, and lets the person know their prayer request has been received by your church. You can add a few lines to customize this

  • Paid vs. Free Prayer

    What are the differences between the free and paid versions of Prayer? Although the free version of Prayer is fully functional, the paid version includes additional tools such as Moderation Tools

  • Can a giver change a single gift to be a recurring gift?

    Gifts made through a GivingFlow can either be set up as one-time or recurring. When a gift is made as a one-time gift, this donation cannot be changed to recurring, rather if your giver would prefer

  • Duplicate A Campaign

    In addition to duplicating any email, you can also duplicate an entire campaign now in Nucleus Messages! Duplicating a campaign replicates all current and previously sent emails, the campaign

  • Don't I need personal donor details to legally deliver annual giving statements?

    The simple answer to this question is, yes - you do need a Giver's personal details to issue them an annual giving statement. You do not need them, though, for someone to make a donation. It is only

  • Duplicate An Email

    Now you can duplicate any message (email) inside a campaign, or even duplicate it into another campaign! 😱 This is really helpful for re-using email content and structures across multiple campaigns,