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• Read First! Important Info On Transitioning From RebelGive

  Looking to transition from using RebelGive's platform to using Nucleus 2 Giving? You've come to the right place! Below, you'll see all the steps involved in making this happen, as well as important

• Create An Account

  You know those instruction manuals that come with every piece of technology you buy? You know the type. You're so excited about using the product itself that you toss the manual aside (or maybe even

• Section Design Settings: Text & Buttons

  Designing your webpages begins with designing each individual section that creates the page. You can choose to make all sections on a page look and feel cohesive, or you can shake things up to bring

• Change The Designated Fund For A Gift

  If you need to change the fund a specific gift has been given to, you can do this from within the Transaction panel in your Dashboard. 1. In your Giving app's Transaction Panel - or wherever you see

• Welcome To Nucleus

  Welcome, welcome, welcome! If you're reading this, then the team here at Nucleus would like to applaud you for investigating and considering new tools to help your church become full of active

• Section Design Settings: Layout

  Designing your webpages begins with designing each individual section that creates the page. You can choose to make all sections on a page look and feel cohesive, or you can shake things up to bring

• Section Design Settings: Media

  Designing your webpages begins with designing each individual section that creates the page. You can choose to make all sections on a page look and feel cohesive, or you can shake things up to bring

• Canadian Churches

  When using any new online giving platform, there will always be unique features and potentially different ways of managing information than what you may be used to ✨To make sure there are no

• Submission Notifications

  As people begin to complete Flows, you'll begin to receive submissions. Keeping track of those submissions might seem overwhelming, but thankfully Nucleus 2 has a good delivery system to notify you

• What countries are supported?

  Currently Nucleus Giving supports the United States and Canada. Now, keep in mind, that’s for your main church account setup, based on the primary physical location of your church. If you have some

• Church Admin vs. My Nucleus Account

  Using one login, you can access two different accounts: your Church Admin account and your My Nucleus account. Let's explore the difference between the two. My Nucleus Account Anyone who completes a

• Why Are My Downloaded Reports Showing The Wrong Times?

  If you don't specify which timezone your church is in, all downloaded reports will present information in UTC+0:00 time (Greenwich Mean Time). To ensure that the correct times/dates are showing,

• US Churches

  When using any new online giving platform, there will always be unique features and potentially different ways of managing information than what you may be used to ✨To make sure there are no

• Nucleus Messages (An Overview)

  Nucleus Messages harnesses the power of email and offers you the ability to create various Campaigns to meet your communication needs. Email campaigns in Nucleus are a fantastic way to send one-off,

• Can Nucleus Replace My Current ChMS (Church Management Software)?

  It depends! If you're a small church with no longterm history of relying on another ChMS, then Nucleus as a sole ChMS software will serve you well. However, if you're a medium - large sized church,

• Transaction Statuses & Payout Schedules (Credit Card Vs. ACH)

  Reconciliation involves a lot more than just seeing a line item on your bank statement. It involves understanding the various transaction statuses you might see associated with donations in your

• PCO Integration With Flows

  If you've worked with church online software for any amount of time, you'll know that keeping and maintaining people records is crucial to effectively following up with people in your church or those

• Prayer Submission Security

  At Nucleus we take security seriously. 1. First of all, we don’t sell your information to advertisers. 2. We don’t buy information from third parties to cross-reference with the data you provide to

• Access & Download My Annual Giving Statements

  If it's nearing the end the year, or the new year has already started, you might be anxiously awaiting for your annual giving statement for tax purposes. (Or if you're like most people, maybe you're

• NACHA Bank Account Validation Rule & Related Fees

  Nucleus Giving’s entire platform is dedicated to ensuring churches receive 100% of every single intended donation, where donors cover every typical transaction fee associated with each gift. We also

• Help! I signed up for Nucleus Giving with the wrong email address!

  If you accidentally mistyped/misspelled your email address when you initially signed up for Nucleus Giving, don't panic! There's an easy way to change your login email address, and a way to delete

• Welcome to Nucleus Giving!

  Hey there! 👋 We're really excited to see that you and your church have joined this new giving revolution! Nucleus Giving exists to do two things: Ensure your church receives 100% of your online

• Create & Send Emails (In 3 Distinct Ways)

  Once you’ve created a Campaign, you can begin writing your emails to send within your Campaign. Nucleus Messages provides 3 distinct ways of sending and managing your emails (including one-off

• Why do I see a negative fee charge before receiving the corresponding deposit?

  Nucleus Giving has partnered with CardConnect, one of the top processors in the world to securely handle all card and bank transfers. Usually credit card donations for US churches see the fees

• Create an Account

  While it's not necessary to create an account to give to your church using Nucleus Giving, creating an account: Allows you to view and mange your giving details and records in your Dashboard. Makes

• What Donor Information Will I See Associated With Each Gift In My Transactions Panel?

  Whether or not you can see a name/email address associated with gifts in your Transactions Panel, that's totally up to whether or not you've enabled the Smart Contact step in your GivingFlow. If you

• How Will Donors Really Feel About Convenience Fees?

  With Nucleus Giving, your church will always receive 100% of every gift. Nucleus Giving doesn’t take a cut off the top or do any kind of rev-share or skimming off of any tithe or offering that comes

• Difference Between Account Owner & Account Signer

  Who is the Account Owner? The Account Owner originally is the person who created your Nucleus 2 Church Account. This person has all the same admin permissions as a Level 2 Admin, except they hold the

• How Profiles Get Added to People

  Nucleus People is the master list of all people in your church. You have likely noticed that other apps have a people list too. For a break down on the differences click here! So how do People get

• Is Nucleus Giving Secure?

  Yes! We use 256-bit encryption, which is the same level as every major bank. Our GivingFlows use secure tokens, so that givers' information is protected. We are also PCI compliant along with our Tier

• Connect A Custom Domain For Email Sending (Sender Defaults)

  Nucleus Messages empowers you to send valuable and timely communications directly to your church members and site visitors through email. To ensure that your emails deliver reliably and elegantly,

• Why is a fee added to my gift?

  With Nucleus Giving, our whole mission is to work with you, the Giver, to make sure your church always receives 100% of every gift. This is important because in the US alone, digital giving costs

• Canadian Merchant Application ID Requirements

  During the setup process, you'll need to fill out legal information about your church, as well as personal information about individual who is setting up the account. This information will be used to

• Automatically send a custom Welcome Email

  Once you have an audience created, you can choose if you want to enable the Welcome Email for the campaign. This automated message works with any audience type (Manual, Fixed, or Dynamic), and if

• How scalable Is Nucleus Giving?

  Pricing In terms of pricing with Nucleus Giving, we have tiered price points depending on what size of church you are; however, you'll never have to worry about how many gifts you process. That will

• Why Are My Bank Statements A Penny Off?

  It’s our hope that every single Transfer balances out exactly to the total amount expected based on the gifts included in each Transfer. That being said, from time to time you may notice that a

• Does Nucleus Giving Offer Text Or App Giving?

  No. And here’s why: According to the 2018 Global Trends In Giving Report, 54% of donors prefer to give online via credit/debit card. Just 4% prefer to give via mobile app. And just 1% prefer to give

• Nucleus Flows: Ask a Follow-up Question (More Conditional Logic)

  For any Multiple Choice Step, after you add your options, you'll notice there's an "Edit" button on each option. Click into that, and you'll see the option to ask an open-ended question so you can

• Custom Lists

  Lists allow you to create and manually manage custom lists of people. This can be helpful for ministries, volunteer lists, or anything else you need. (e.g. You can start an email campaign and set an

• Paying Via Credit Card vs. Bank Account

  In the fifth step of any GivingFlow, you will have the opportunity to select by which method you wish to give. For American churches, you will have the option between giving with a credit card or via

• Annual Giving Statement Message & Customization Settings

  The second tab of your Statements Panel is the Customize tab. Let's take a look at all the possible options. Customize tab To find the Customize tab: 1. Make your way to the Giving app and have

• Steps Involved In Transitioning From RebelGive

  If you're ready to begin transitioning from RebelGive to Nucleus, follow these steps outlined below. But first, make sure you've read this article. There are a lot of important details there

• How Can I Delete People/Profiles?

  Because Nucleus people records are created (and/or updated) whenever someone fills out a Flow, deleting someone who has their own account would create a disconnect of that information from the Flows

• Can I give through text or an app?

  No, and here’s why: According to the 2018 Global Trends In Giving Report, 54% of donors prefer to give online via credit/debit card. Just 4% prefer to give via mobile app. And just 1% prefer to give

• What recurring scheduled giving options are there?

  Your church's GivingFlow makes it easy to set up recurring scheduled gifts. Important Definitions One-Time Gift A one-time gift is a donation that has no recurring frequency and is donated at the

• How To Make A Gift

  Making a gift through Nucleus Giving is super easy and intuitive. Instead of requesting all your information at once in a bunch of fields, Nucleus uses stepped forms, requesting only one piece of

• I Received A Letter From CardConnect About My TIN Mismatching My Legal Name. What Do I Do?

  Summary If you've received a letter similar to the one below, you have three options: You can go to businesstrack.com (as stated in the letter) and update your information there. You can fax your

• How Do I Delete My Personal Account?

  If you'd like to delete your personal Giving Account, you'll need to contact us at hello@nucleus.church and request that we do so. (Make sure to email from the address that you login to your account

• Why do I see a deposit in my bank account but not in my Transfers Panel?

  If you've ever noticed a deposit in your bank account from Nucleus Giving that's not yet recorded in your Transfers Panel, don't fret! You'll likely see the record in less than 12 hours. Important

• How can I make sure my logo looks right?

  When designing your GivingFlow, it's important to make sure everything looks great and matches your church. (For more info on designing your GivingFlow, check out this article.) Since designing logos